Questions parents ask
Everything parents ask before they write to Santa, in plain words.
How long is the message?
About a minute and a half. Long enough to feel like Santa really knows them, short enough that a five-year-old stays glued to it.
When will I get it?
Within 24 hours of ordering. You get an email with a link to your child's message page, where you can play it, download it and share it with family.
Is it really Santa's voice?
It is Santa's voice as made by AI voice technology, directed to sound warm and real. The words are written for your child from the details you give, and every script is checked before it is voiced so that nothing in it could upset a child or promise a particular present.
Is there a free version?
Yes, ours. Make a free printable letter from Santa, no catch. Santa's Message is different: he talks about their year, their wishes and what made you proud in his own voice, so it can only be for them.
Can I add a letter or a certificate?
Yes, at checkout. Santa's letter in the post is €6.99 and the Nice List certificate (PDF) is €2.49. Santa's Full Bundle (the message, the posted letter, a printed certificate and the PDF) is €17.99, which is €5.47 less than buying each part. Nothing is added unless you tick it.
Can I get a personalised letter from Santa in Ireland?
Yes. Add Santa's letter in the post at checkout for €6.99, or choose Santa's Full Bundle. It is printed by our print partner and posted to you by Royal Mail International; order by 10 December for Christmas.
Can Santa call my child?
Santa's Message is a recording you play, not a live call. You can add "Santa calls back on Christmas Eve", a second short message that arrives on 24 December.
What if my child's name is unusual?
Tell us how to say it when you order. "Niamh, said Neev" or "Saoirse, said Seer-sha" is all Santa needs.
Can I order for more than one child?
Yes. Add a brother or sister at checkout and each child gets their own message. The second child's message is 30% off.
What if my child is not on the Nice List?
Every child is. You choose between "on the Nice List" and "mostly nice, trying hard", and Santa is kind about both.
What if I am not happy with it?
Tell us what is wrong and we fix it. If you would rather have your money back, ask any time before Christmas Day and we refund you, no questions.
What happens to my child's details?
They are used to make the message and nothing else. We delete the message files and your child's details [60 days after Christmas]. Card details never reach us; Stripe handles payment.
Still wondering about something? Email us at orders@thejollyvoice.com